Date: 19/06/2020
Partner: PTFS Europe
Background:
Cumbria County Council is responsible for providing services to the 500,000 residents in this large (6,767 km) county in the North West of England. Cumbria Library Service currently has 74,510 active library customers.
The Requirement
CCC was looking for a modern Library Management System (LMS) that would reflect their aim to "make services available at any time, raise customer satisfaction with transactions being completed as a single process and provide customers with regular updates to their requests through automated notifications.” CCC issued a tender under Crown Commercial Service’s Data & Application Solutions framework, RM3821.
Our Success
CCC selected Bramble Hub and PTFS Europe’s open source LMS, together with a full range of associated services that would allow the council to achieve its customer focused objectives and streamline its working practices.