Bramble Hub and our partner Civica are to supply a Housing Management System (HMS) to Luton Borough Council.

The Council selected Civica's Cx Digital Platform after a competitive tendering process which evaluated rigorous requirements set by the Council, for a "... fully integrated end to end Housing Management Solution that provides a single trusted source of information, streamlines processes and enables self-serve functionality across all service areas."

Our successful bid responded to these requirements, stating that "Cx is a cloud hosted, web browser agnostic platform which includes Housing Management, Asset Management and Internal Contractor Management as well as portals for customers and business partners. It also enables field working through its role-specific mobile solution. All areas of the Cx solution are based on a single database meaning that there is a ‘single version of the truth’...

Self-service can be achieved using a web portal, chat AI, social media integration, email or sms, all of which are supported by the Civica Cx Digital Platform."

Luton is a Bedfordshire town with a population slightly above 200,000 people.

The contract was awarded under Crown Commercial Service's Data and Application Solutions framework.