Start Date: 27-05-2015

End Date: 27-05-2017

(Please note that Technology Services RM1058 has now expired)

Description

This agreement has been developed in collaboration with the Government Digital Service (GDS). It is an enabler for public sector organisations to take significant steps towards the “Digital by Default" agenda. Its primary purpose is to provide technology services to central government, local authorities and NHS trusts.

The agreement provides access to specialist suppliers who can provide the services under individual lots, as well as suppliers who can provide multiple services across a number of lots facilitated by means of a collaboration agreement.

You can place call-off contracts via a further competition by providing suppliers with the details of your requirement and each supplier will submit a priced solution against those requirements.

Small businesses have been encouraged to participate by disaggregating the services and offering them in separate lots.

The agreement is divided into 11 lots. 

Lot Description:

Lot 1. Help / service desk:

The single point of contact between a service provider and users within an organisation. A typical service desk manages incidents and service requests, and also handles communication with the users.

Lot 2. Desktop support:

The technical services offered by a support organisation to a user(s) experiencing problems with their computers. Support may be on either hardware or software running on the affected computing device. Support may include but is not limited to installations, moves, adds, changes and disposition, and local remote services.

Lot 3. Network management:

A set of hardware and/or software tools that allow an IT organisation to supervise the individual components of a network within a larger network management framework. Network management system components assist with, but are not limited to, network device discovery; network device monitoring; network performance analysis and intelligent notifications.

Lot 4. Network and content security:

Tasks or processes related to network security which can include, but are not limited to, device management; monitoring and remediation; email security including anti-spam, anti-malware and IP filtering; network intrusion detection and prevention; asset classification and change management; data leak protection, and the creation of access control policies.

Lot 5. Infrastructure and platform, maintenance and support:

Manage all library infrastructure hardware and software operations, including server and storage systems. Support production applications, whether open source, developed in-house, or third party.

Break-fix — Focused on servers and storage.

Platform support and maintenance is the management of hardware and software architecture in order to allow applications to operate.

Platforms can include one or several of the following hardware and/or software components: — hardware architecture; operating systems; programming languages and frameworks; runtime libraries; application servers; databases; other middle-ware products.

Lot 6. Audit services and asset management:

Systematic and independent examination of data, statements, records, operations and performances (financial or otherwise) of IT software and hardware.

Audit services are formal inspections and verifications to check whether a standard or set of guidelines is being followed, that records are accurate, or that efficiency and effectiveness targets are being met.

Lot 7. IT infrastructure transition services and delivery:

To assist customers when they need to move, re-build or re-deploy IT services from one organisation to another. Service Transition also makes sure that changes to services and service management processes between existing and new service provider are carried out in a coordinated way.

Lot 8. Service integration / service integrator:

To manage enterprise IT services delivered by multiple suppliers across different delivery models in one integrated enterprise service management process. IT service integration should address the following key challenges many customers struggle with:

• Complexity, managing their internal and external suppliers within multi sourcing environments
• Cost and effort, ensuring lower costs and improved performance are not losing ground to increased effort in effective supplier management
• Transparency, ensuring there is end-to-end and cross-supplier service transparency with clear and consistent or unclear service reports
• Roles and Responsibilities are clear and risks are managed to ensure no compromising contractual terms and conditions, regulatory non-compliance, or interrupted service provision
• Compliance with contractual agreements, regulatory requirements, industry standards and business objectives.

Lot 9. Disaster recovery / business continuity:

Disaster recovery policies and procedures that are related to preparing for recovery or continuation of technology infrastructure which are vital to an organisation’s business continuity, after a natural or human-induced disaster. This service will include, but is not be limited to, resilience testing, recovery testing and planning and contingency planning and support.

Lot 10. Back up and data services:

A remote, on-line or managed backup service providing users with a system for the backup, storage, and recovery of computer files. Online backup organisations will provide this type of service to end users.

Lot 11. Asset disposal:

A computer recycling service that offers, but is not limited to, data destruction to UK Government CESG standards with certificated proof of erasure for every hard drive or data bearing asset; a managed IT disposal service that can be fully integrated with roll-out programmes and other service partners; full audit trail with itemised reporting; IT disposal services are WEEE compliant.